REFUND CONDITIONS
Customer satisfaction is important to us. If you are unhappy with the full price merchandise you received, we will provide a credit note or refund under the following conditions:
- Merchandise must be returned within 14 days of dispatch.
- Merchandise must be in saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- You must contact us before returning the item to receive an RA number.
- At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
- Sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items or any items sold at a reduced price including items purchased with a promotional code.
- We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale.
PROCESSING A REFUND
Please allow up to 7 working days upon us receiving your parcel to complete the process of your return.
We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check. Unfortunately GOLDEN HORN BRIDGE cannot be held responsible for parcels without tracking that have not been received back.
SHIPPING RETURNS
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
NEED HELP?
Contact us at info@goldenhornbridge.com for questions related to refunds and returns.